At present, tomtoc official store only supports shipment to the U.S.We have not opened logistics channels in other countries. We are committed to enabling customers in more countries to experience our products. Stay tuned!

Ship Out Time:
24-72 hours

Delivery Time:
Free Delivery: 3-7 days
Standard Delivery: 3-5 business days
Urgent Delivery: 1-2 business days

NOTE:
*Shipping times may vary depending on the item.

*Due to the coronavirus situation, delivery times may be delayed by 1-7 days in certain areas.

*For further information, please visit our shipping policy page

30-DAY RETURN

Should you purchase or receive a non-customized item directly from tomtoc.com, it is eligible for return within 30 days from the date of purchase. Plus, non-customized orders placed from November 1 to December 31, 2024, come with an extended return window until January 31, 2025, giving you extra time to make returns during the holiday season. Enjoy a stress-free holiday shopping experience! Please Kindly ensure that the item is in impeccable condition for resale.

Please note:
*For more details, kindly refer to our our Return & Exchange Page

HOW TO GET ONE MORE YEAR WARRANTY?

You can click HERE to claim two (2) year warranty by registering your product through www.tomtoc.com with the product serial number.

QUALITY GUARANTEE POLICY

tomtoc is dedicated to providing quality products which can protect your digital gear. Every product is quality tested. Our quality guarantee policies applies only when products have been put to the use intended by tomtoc and specifically excludes defects from misuse, use beyond a product's intended purpose or coincidental or consequential damage. This warranty specifically excludes damages to items stored or carried in tomtoc products.

SHIPPING FEE

Please send the bag to the address provided in the repair details email. Be sure to write your repair number on the outside of your package. We recommend using the least expensive shipping method that will provide you with a tracking number and insurance. tomtoc is not responsible for parcels lost in transit.

Return shipping from tomtoc to you in the lower contiguous 48 USA states is covered at no additional cost, all other destinations will require payment for shipping as based on our shipping page fees. If your area is not included in our free shipping area, we will have to charge you for any additional shipping costs before we start repair.

GUARANTEE DURATIONS

tomtoc, inc. warrants the Product against defects in materials and workmanship for a period one (1) year from the date of original purchase ("Warranty Period") when the Product is purchased through an authorized reseller.

You can claim two (2) year warranty by registering your product through www.tomtoc.com with the product serial number.

WHAT IS COVERED BY THE WARRANTY?

Manufacturing defects in materials and workmanship are covered, notwithstanding age. If there is a defect in the materials or workmanship we will repair the bag at our discretion.

Any damages resulting from normal wear, tear and use that affect the functionality of the bag are covered during the warranty period.

*If your product arrived defective from tomtoc.com please visit our Return and Exchange page.

WHAT IS NOT COVERED BY THE WARRANTY?

Damages not covered are those resulting from abuse, normal wear and tear, cosmetic issues that DO NOT affect the functionality of the bag, and accidental damage.

tomtoc products are designed and stated to be machine washable, use of washing machines can result in damage not covered by our warranty.  Dryers are never recommended and damage will not be covered under the warranty.

tomtoc is not responsible for wear and tear naturally and inevitably occurs as a result of normal use that DO NOT affect the functionality of the bag, which includes changes in color, abrasions, and general breakdown of materials over time.

Warranty service does not cover any accidental damages which include rips or cuts in fabric, animals chewing or clawing on our products, as well as damage arising from airline abuse and others.

WARRANTY APPLICATION

Please contact us directly by sending us an email (support@tomtoc.com) with your order number or product serial number, we will respond you within 24 hours.

Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.

We accept payments with :
Visa, MasterCard, Paypal, Discover, Diners Club, Google Pay, Meta Pay, Apple Pay, Venmo and American Express.